We have been accredited to the International ISO 9001 Quality Assurance System (or it’s equivalent prior to the ISO 9001 standard) since 1992.
Below are highlights from the ISO 9001 statement. In short, we are committed to ongoing customer satisfaction. This begins with an initial telephone conversation or email and extends to the order process, maintenance and accuracy of equipment, to certification or other paperwork.
ISO 9001 Highlights
- The quality policy is a formal statement from management informed by our business and marketing plan and by customer needs.
- The quality policy is relevant to all company employees. Each employee works towards related measurable objectives.
- The business makes decisions about the quality system based on recorded data.
- The quality system is regularly audited and evaluated for conformance and effectiveness.
- Records show how and where raw materials and products were processed to allow products and problems to be traced to the source.
- The business determines customer requirements.
- The business has created systems for communicating with customers about product information, enquiries, contracts, orders, feedback, and complaints.
- When developing new products, the business plans the stages of development, with appropriate testing at each stage. It tests and documents whether the product meets design requirements, regulatory requirements, and user needs.
- The business regularly reviews performance through internal audits and meetings. The business determines whether the quality system is working and what improvements can be made. It has a documented procedure for internal audits.
- The business deals with past problems and potential problems. It keeps records of these activities and the resulting decisions, and monitors their effectiveness.
- The business:
- makes sure no one uses a bad product
- determines what to do with a bad product
- deals with the root cause of problems
- keeps records to use as a tool to improve the system